Chat Support Consultant (Crypto)

TL;DR

Chat Support Consultant (Crypto): Deliver high-quality customer support in crypto trading via live chat and email with an accent on customer relationship building, handling sensitive data, and adapting to fast-paced environments. Focus on solving customer inquiries, maintaining client solution knowledge, and collaborating with cross-functional teams.

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies and industry leaders to deliver secure customer and technical support in 60 languages across diverse industries.

What you will do

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Maintain deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

Requirements

• Native Swedish speaker with C1-level English skills
• At least 6 months of live chat support experience, preferably in crypto or financial services
• Basic financial knowledge or payment/banking experience preferred
• Strong analytical thinking and research skills
• Personal computer with stable internet connection

Nice to have

• CRM systems expertise, especially Salesforce
• Crypto industry knowledge

Culture & Benefits

• Flexible schedule and fully remote cooperation
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between workload and personal time with internal health policy
• Responsive leadership and culture built on trust with no time-tracking requirements