Chat Support Consultant (Crypto)

TL;DR

Chat Support Consultant (Crypto): Deliver high-quality customer support in crypto trading via live chat and email with an accent on customer relationship building, handling sensitive data, and adapting to fast-paced environments. Focus on solving customer inquiries, maintaining client solution knowledge, and collaborating with cross-functional teams.

What you will do

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest customer happiness practices and meet KPIs
• Communicate with developers and cross-functional specialists in a fast-paced environment with varying shifts including weekends and holidays

Requirements

• Native Swedish speaker with C1-level English skills
• At least 6 months of live chat support experience, preferably in crypto or financial services
• Basic financial knowledge or payment/banking experience preferred
• Crypto industry knowledge is a plus
• CRM experience in Salesforce is an advantage
• Strong analytical thinking and research skills
• Personal computer with minimum 8GB RAM and stable internet connection (50 Mbps download, 40 Mbps upload)

Nice to have

• CRM systems expertise

Culture & Benefits

• Flexible schedule and fully remote cooperation
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between workload and personal time with internal health policy
• Responsive leadership focused on development and long-term cooperation
• Culture built on trust with no time-tracking requirements