Customer Support Engineer (AI)

TL;DR

Customer Support Engineer (AI): Bridging innovative AI technology and customers, ensuring seamless adoption, and resolving technical challenges with an accent on integrating and optimizing hirify.global’s API and tools. Focus on debugging complex issues, creating self-service resources, and sharing customer insights with Product and Engineering teams.

Location: Remote, based in Korea (Seoul)

Company

hirify.global trains and deploys frontier AI models for developers and enterprises, focusing on widespread AI adoption.

What you will do

• Respond to technical inquiries from enterprise customers regarding hirify.global’s API and tools.
• Debug complex issues by analyzing code, logs, and error messages, collaborating with Engineering.
• Create and update self-service resources like documentation, tutorials, and FAQs.
• Track and prioritize support tickets, ensuring timely follow-ups and clear communication.
• Share customer insights with Product and Engineering to influence roadmap decisions.
• Identify opportunities for automation and process improvement using internal tools.

Requirements

• 3+ years of experience in technical support, software engineering, or a customer-facing technical role.
• Familiarity with containerization (Docker, Kubernetes).
• Programming skills (e.g., Python, JavaScript) and familiarity with APIs, REST, and developer tools.
• Adept at troubleshooting and solving puzzles in ambiguous situations.
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
• Strong fluency in both Korean and English.

Nice to have

• Experience with NLP, machine learning, or AI-powered products.
• Familiarity with cloud platforms (AWS, GCP, Azure, OCI).
• Knowledge of data analysis tools (e.g., SQL, Pandas, Jupyter Notebooks).

Culture & Benefits

• An open and inclusive culture, working closely with a team on the cutting edge of AI research.
• Weekly lunch stipend, in-office lunches & snacks.
• Full health and dental benefits, including a separate budget for mental health.
• 100% Parental Leave top-up for up to 6 months.
• Personal enrichment benefits towards arts, culture, fitness, well-being, and workspace improvement.
• Remote-flexible work with offices in Toronto, New York, San Francisco, London, Paris, and a co-working stipend.
• 6 weeks of vacation (30 working days).