Customer Success Manager

TL;DR

Customer Success Manager: Managing onboarding, support, and long-term relationships for a transport and logistics SaaS platform with an accent on customer adoption and growth. Focus on leading implementation, building strong client connections, and collaborating cross-functionally to improve product and services.

Location: Based in or near Gothenburg, Sweden with a valid Swedish work permit

Company

hirify.global is a Swedish IT consulting and recruitment partner specializing in building technology teams and delivering tailored IT solutions across Sweden.

What you will do

• Lead onboarding and implementation for new customers
• Provide ongoing support through help channels and direct interaction
• Build and maintain strong customer relationships
• Identify upsell, renewal, and expansion opportunities
• Support sales with insights and outreach efforts
• Collaborate cross-functionally with product, operations, and leadership

Requirements

• Fluent in Swedish and English (written and spoken)
• Based in or near Gothenburg with a valid Swedish work permit
• Experience in Customer Success, Account Management, or Implementation
• Background in SaaS, logistics, or tech-driven environments preferred
• Strong communication, relationship-building, and problem-solving skills
• Proactive, structured, and comfortable working in a fast-paced setting

Culture & Benefits

• Dynamic and innovative workplace focused on robotic technologies
• Collaboration with talented cross-functional teams on impactful projects
• Competitive compensation and comprehensive benefits package
• Supportive culture fostering continuous learning and professional development
• Flexible hybrid working model for work-life balance
• 25 days annual leave and wellness allowance of 3,500 SEK