Technical Support Engineer (Edge Network)

TL;DR

Technical Support Engineer (Edge Network): Provide technical support and diagnostics for edge network products and services, handling customer requests and resolving complex issues with an accent on networking, Linux, and CDN technologies. Focus on identifying issue patterns, escalating when necessary, and improving support processes.

Company

hirify.global is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide with 210+ edge locations and 50+ cloud regions.

What you will do

• Handle customer and internal user requests via chat, email, and phone in English
• Provide consultations on Edge Network products and services
• Conduct technical diagnostics and resolve issues or escalate as needed
• Address complex technical problems considering customer business impact
• Identify patterns in technical issues and suggest improvements
• Share knowledge to enhance overall support capabilities

Requirements

• English: B2 or higher required
• 1+ year of technical support experience
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Experience with Linux, API, CDN, and monitoring tools (Grafana, Kibana)
• Strong problem-solving and communication skills
• Work schedule includes night shifts from 7pm to 7am local time

Nice to have

• Experience with SQL

Culture & Benefits

• Competitive salary and flexible working hours
• Remote, hybrid, or office work options depending on role
• Work from anywhere in the world up to 45 days per year
• Private medical insurance and additional vacation/sick leave (country dependent)
• Language classes and team sports activities
• Modern office spaces with snacks and entertainment options