Senior Customer Success Manager (Portworx)

TL;DR

Senior Customer Success Manager (Portworx): Manage the end-to-end post-sales journey for hirify.global and Portworx clients, focusing on customer advocacy, adoption, and growth. Focus on building trusted relationships, driving renewals, and aligning technology solutions with customer business goals in an onsite role based in Santa Clara, CA.

Location: Must work onsite in Santa Clara, California, United States

Salary: $163,000 - $246,000 USD annually

Company

hirify.global is a leading data storage company reshaping the industry with innovative technology and recognized as a top workplace in the Bay Area.

What you will do

• Own the post-sales service delivery relationship including onboarding, adoption, escalations, and renewals.
• Develop deep understanding of customer business priorities and technical environments to act as a strategic advisor.
• Drive growth and satisfaction through business reviews, technical demos, and identifying expansion opportunities.
• Advocate for customers by coordinating with Sales, Support, Engineering, and Executive leadership.
• Lead operational and growth reviews to manage risk and plan capacity needs.

Requirements

• Must work onsite in Santa Clara, CA office.
• 3+ years in customer-facing relationship management roles such as CSM, TAM, or Sales Engineer.
• 1+ years experience with container orchestration technologies, especially Kubernetes.
• Strong knowledge of cloud-native platforms including GCP, AWS, and Azure.
• Excellent communication skills for technical and executive audiences.
• Project management skills to handle multiple projects in a fast-paced environment.

Culture & Benefits

• Recognition as a top workplace with a culture of innovation and growth.
• Supportive team environment valuing collaboration and inclusion.
• Flexible time off, wellness resources, and company-sponsored events.
• Commitment to diversity, equity, and inclusion with accommodations for candidates with disabilities.