TL;DR

Technical Customer Success Manager: Leading adoption and implementation of the Armis platform for platinum-level customers with an accent on technical delivery, platform configuration, and aligning solutions to CISO goals. Focus on building trusted relationships, coordinating cross-functional teams, and ensuring value realization through technical expertise and customer advocacy.

Location: Arlington, United States (Hybrid)

Salary: $139,000 - $188,000 per year

Company

%hirify_global% is a cybersecurity company specializing in cyber exposure management and real-time risk mitigation for critical assets across enterprises and governments.

What you will do

Lead adoption and implementation plans for platinum-level customers to ensure value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and serve as a subject matter expert in technical proficiency.

Requirements

Location: Must be based in or near Arlington, United States
Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
2+ years experience in Customer Success Manager or related technical customer-facing roles.
5+ years experience in network engineering, architecture, support, or design.
Strong communication and presentation skills across technical and executive audiences.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

Nice to have

Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages, preferably Python.
Ability to travel up to 20–25% per quarter.

Culture & Benefits

Hybrid work environment based in Arlington.
Competitive salary range with additional compensation and benefits.
Collaborative team culture focused on customer success.
Opportunities for professional growth and cross-functional collaboration.