Support Software Engineer (Billing & Invoicing)

TL;DR

Support Software Engineer (Billing & Invoicing): Designing, building, and maintaining critical billing and invoicing systems with an accent on improving system observability, automating manual processes, and collaborating with business stakeholders. Focus on troubleshooting complex billing discrepancies, debugging data-intensive financial processes, and integrating billing systems with other business platforms.

Location: Remote. This role is based remotely as a full-time employee in the UK, Ireland, Estonia, the Netherlands, Sweden and Israel. We are also open to contractors in Eastern Europe and Portugal.

Company

hirify.global is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation, offering Cloud Intelligence solution and strategic partnership with AWS, Google Cloud, and Microsoft Azure.

What you will do

• Improve system observability by enhancing monitoring, logging, and alerting.
• Automate manual processes and reduce operational toil.
• Collaborate with business stakeholders (finance and operations) to understand needs and lead technical solution development.
• Review code and mentor junior engineers on best practices.
• Guide efforts to improve code health and reduce technical debt.
• Provide technical leadership and mentorship to the team.

Requirements

• 3+ years in a high-level technical support role (e.g., Tier 3, Tier 4, Business Systems Analyst, Production Support) with a strong focus on customer billing, invoicing, or financial systems.
• Proven, advanced troubleshooting skills, including investigating data discrepancies and debugging complex business processes.
• 1+ years of software development experience.
• Solid understanding of programming languages, ideally Go and Python.
• Experience querying both relational (SQL) and non-relational (NoSQL) databases.
• Excellent communication skills in English to articulate complex technical concepts.

Nice to have

• Experience with business systems like Oracle NetSuite, DealHub, and SalesForce.
• Experience with business processing tools like Workato and Fivetran.
• Experience developing solutions in the Cloud and/or using Cloud services.

Culture & Benefits

• Unlimited Vacation, Flexible Working Options, Health Insurance, and Parental Leave.
• Employee Stock Option Plan, Home Office Allowance, and Professional Development Stipend.
• Peer Recognition Program and support for professional/personal skill development.
• Inclusive, equitable workplace that values diversity.