Vp Customer Success (Hcm Fintech)

TL;DR

Vp Customer Success (Hcm Fintech): Lead and scale a world-class Customer Success team for Americas focusing on HCM and payroll solutions with an accent on customer retention, satisfaction, and AI-driven innovation. Focus on building customer value, driving operational excellence, and partnering cross-functionally to optimize product adoption and customer experience.

Location: Must be based in the New York Metro Area and work onsite 2-3 days per week

Salary: $212,000 - $280,000 per year

Company

hirify.global is a fast-growing HR SaaS startup providing an intuitive, data-driven platform for mid-size and multinational companies to manage people globally and collaboratively.

What you will do

• Own the Americas book of business with focus on customer retention, satisfaction, and value through adoption.
• Build and lead the Americas Customer Success strategy and leadership team.
• Participate in global CS executive leadership and align regional efforts.
• Lead a regional Customer Success Management team and support related services teams.
• Serve as executive sponsor for key accounts and manage escalations.
• Partner with sales and account management to drive customer expansion and advocacy.

Requirements

• Must be located in the New York Metro Area and willing to work onsite 2-3 days weekly.
• Proven executive experience leading Customer Success in fast-growing scale-ups serving mid-market clients.
• Strong knowledge of HCM and/or Finance processes and decision maker personas.
• Excellent problem-solving, communication, and collaboration skills.
• Experience implementing automation and process improvements in payroll and CS operations.
• Hands-on AI experience applied to Customer Success to enhance service and engagement.

Culture & Benefits

• Competitive salary and stock options at a high-growth unicorn startup.
• 100% subsidized medical, dental, and vision coverage for employees.
• 401(k) with 3% company match from day one.
• Hybrid work model with office in Chelsea, New York.
• Work from home allowance and temporary remote work-from-anywhere after 6 months.
• Wellness benefits, social impact days, additional company holidays, and employee referral bonuses.