Senior Customer Trust Analyst (AI)

TL;DR

Senior Customer Trust Analyst (AI): Leading customer trust initiatives and supporting financial institutions by managing security questionnaires and refining compliance strategies with an accent on aligning with financial regulations and building tailored trust narratives. Focus on translating controls into bank-ready responses, driving continuous improvement in trust operations, and using data-driven analysis to identify risks.

Location: Remote - USA

Salary: $123,300–$145,000 USD

Company

hirify.global is seeking to accelerate its growth in the financial sector by focusing on customer trust initiatives.

What you will do

• Lead end-to-end management of security and privacy questionnaires, ensuring accuracy and completeness.
• Translate Abnormal’s controls and policies into bank-ready trust responses, mapped against relevant regulatory frameworks.
• Develop and maintain auditor-grade documentation, ensuring content is evergreen and aligned with external standards.
• Collaborate with cross-functional teams (compliance, legal, product) to refine trust communications for financial institution due diligence.
• Partner with sales to support security questionnaires with audit-ready deliverables.
• Use data-driven analysis to identify control gaps, trends, and process risks, presenting recommendations to senior leadership.

Requirements

• 4+ years in Big 4 audit, advisory, or technical compliance roles, ideally supporting financial services clients.
• Strong familiarity with banking compliance standards (GLBA, SOX, ISO 27001, NIST, SOC).
• Demonstrated success supporting third-party risk assessments and due diligence for banks or highly regulated enterprises.
• Exceptional written and verbal communication skills; proven ability to craft audit-ready reports and executive-facing trust narratives.
• Strong project management skills, with a track record of leading multiple concurrent compliance projects.
• Collaborative mindset, with experience coordinating across legal, compliance, product, and sales teams.

Nice to have

• Direct experience in winning or enabling deals with banks through security and compliance assurance.
• Prior consulting experience supporting large-scale vendor risk assessments or bank audits.
• Familiarity with GRC platforms (Safebase, ServiceNow).
• Relevant certifications such as CPA, CISA, CISSP.
• SaaS industry experience with emphasis on trust, compliance, or privacy.

Culture & Benefits

• Opportunity to make a measurable impact on revenue and advance the customer trust program.
• Individual compensation packages include bonus, restricted stock units (RSUs), and benefits.
• Committed to equal opportunity and diversity.
• Secure hiring practices with video interviews and identity validation.
• Employer focused on ethical standards and data integrity.