Customer Services Technical Specialist

TL;DR

Customer Services Technical Specialist: Providing post-deployment support for enterprise customers, ensuring reliable performance and continuous improvement of the Enablon platform with an accent on analyzing and resolving incidents and troubleshooting across application layers. Focus on designing and deploying technical solutions and contributing to knowledge base improvements.

Location: Work Arrangement - CAN-North York-Sheppard Ave East (office) Hybrid: Eight days a month we come together in the closest office within 50 miles.

Company

hirify.global is a global leader in professional information, software solutions, and services for various sectors, serving customers in over 180 countries.

What you will do

• Deliver post-deployment technical support for Enablon’s enterprise platform, analyzing and resolving incidents.
• Perform advanced troubleshooting across application layers to resolve moderately complex issues.
• Triage and qualify incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs.
• Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders.
• Lead or support mini-projects using agile delivery methods.
• Update and maintain technical documentation and contribute to knowledge base improvements.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field with at least 4 years of relevant experience; OR Master’s degree with at least 2 years of relevant experience.
• Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS.
• Solid understanding of enterprise application architecture and cloud-based systems.
• Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor.
• Strong problem-solving and debugging skills across technical layers.
• Excellent communication and documentation skills with a focus on clarity and reproducibility.

Culture & Benefits

• Medical Insurance, Dental Insurance, Vision Plan, Short-Term Disability, Long-Term Disability, Basic Life Insurance, Optional Life Insurance, Optional AD&D and Critical Illness Insurance.
• Out-of-Country Emergency, Well-Being Program, Employee Assistance Program (EAP).
• Group RRSP, Business Travel Accident Insurance.
• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022.
• Secures 2nd place in Newsweek's Most Trustworthy Companies List 2023.
• Ranked #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.

Hiring process

• All candidates are kindly asked to participate in interviews without the assistance of AI tools or external prompts.
• Remove virtual backgrounds during interviews.
• Applicants may be required to appear onsite at a hirify.global office as part of the recruitment process.