Voice of Customer, Product Program Manager (AI)

97 034 - 116 441€

Формат работы

remote (только Germany)

Тип работы

fulltime

Грейд

middle

Английский

Страна

Germany

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Voice of Customer, Product Program Manager (AI): Scaling and operationalizing the Voice of Customer program, connecting customer feedback with product decisions with an accent on evaluating, triaging, and prioritizing feedback. Focus on translating raw feedback into actionable insights and influencing product strategy through AI and automation tools.

Location: Remote (Germany)

Salary: EUR 97,034 - EUR 116,441

Company

hirify.global is a remote-first, open-source powerhouse providing observability solutions with Grafana, Mimir, Loki, and Tempo for over 3,000 companies globally.

What you will do

Manage VoC program operations across all feedback channels.
Evaluate, triage, and prioritize customer feedback.
Translate raw feedback into actionable insights and identify trends.
Collaborate with Product Managers, Engineering, and R&D leadership to influence roadmaps.
Utilize AI and automation tools to streamline analysis and enrich insights.
Advocate for the customer voice in product discussions and ensure transparency.

Requirements

Experience in product management, product operations, customer insights/research, customer support or customer success, ideally within a SaaS or developer-focused environment.
Strong ability to synthesize qualitative customer feedback into themes and actionable insights.
Excellent cross-functional collaboration skills and communication.
High personal agency, ownership, and initiative.
Comfort working in a remote, asynchronous, globally distributed environment.
Comfortable using AI for automation and analysis.

Nice to have

Experience with feedback tooling, insight management systems, or user research processes.

Culture & Benefits

100% Remote, Global Culture with collaboration and shared purpose.
Scaling organization with meaningful work.
Transparent communication and innovation-driven environment.
Open Source Roots and empowered, low-ego teams.
Defined career growth pathways and approachable leadership.
In-person onboarding and 30 days annual leave (including 3 Grafana Shutdown Days).

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