TL;DR

Operations Manager (Process Innovation): Designing and planning operational workflows for a rapidly scaling Core Operations team with an accent on streamlining workflows, reducing friction, and improving outcomes. Focus on uncovering opportunities, building strong partnerships, and translating insights into impactful and scalable improvements.

Location: Remote, Contiguous US

Salary: $110,000–$150,000

Company

%hirify_global% is on a mission to simplify access to high-quality, affordable mental health care.

What you will do

Launch and lead high-impact projects from discovery through implementation, driving process improvements, new initiatives, and customer experience enhancements.
Define success metrics, monitor performance, and adjust priorities based on data and results.
Foster strong relationships with Business Intelligence, Product, and Operational stakeholders to identify needs and deliver comprehensive solutions.
Drive organization-wide strategic initiatives and lead resolution of high-priority escalations.
Support delivery teams by leading projects or operations when capacity is constrained.
Act as a bridge between Product and Delivery, supporting new product releases and surfacing operational insights.

Requirements

4-6 years of experience in healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup.
Proven experience executing complex strategic and operational initiatives with strong business acumen.
Self-directed, able to take ambiguous goals and shape them into structured work plans.
Curious about new technologies (like automation and AI) and creative in applying them to solve operational challenges.
Deep understanding of business and financial principles.
Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations.
Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus.

Culture & Benefits

Remote-first company.
Health insurance plans (medical, dental, vision), FSA, HSA, and 401K plan.
Monthly therapy, wellness, co-working space, and work-from-home stipends.
One-time home office stipend.
Comprehensive parental leave plans.
12 paid holidays, 1 %hirify_global% Give Back Day, Flexible PTO.