Senior Product Enablement Manager

TL;DR

Senior Product Enablement Manager (Product Management): Leading the technical education strategy and enablement programs for Solutions teams in a SaaS AI company with an accent on AI fluency, technical curriculum development, and cross-functional collaboration. Focus on designing scalable training, certification frameworks, and bridging R&D with customer-facing teams to accelerate product adoption and customer success.

Location: Hybrid in Dublin, Ireland (minimum three days in office per week)

Company

hirify.global is an AI Customer Service company providing advanced AI-driven customer support solutions trusted by nearly 30,000 global businesses.

What you will do

• Develop and deliver a scalable technical education strategy and curriculum for Solutions teams including CSMs, SEs, and Professional Services.
• Lead AI Fluency and certification programs to ensure technical proficiency across GTM roles.
• Serve as the primary liaison between R&D, Product, and Solutions teams to translate product functionality into actionable training.
• Facilitate live and on-demand technical training sessions and "Train the Trainer" programs.
• Collect and synthesize feedback from Solutions teams to inform product roadmap and improvements.

Requirements

• Location: Must be able to work hybrid in Dublin, Ireland with at least three days in office weekly
• 5+ years experience in Sales Enablement, Solutions Engineering, or Technical Training in SaaS.
• Strong technical aptitude with ability to translate complex product details for customer-facing teams.
• Experience designing technical curriculum, hands-on labs, and certification programs.
• Excellent communication and presentation skills.
• Analytical mindset to measure and report on certification effectiveness.

Nice to have

• Experience at a high-growth SaaS company.
• Familiarity with AI technology and enabling AI-driven products.
• Background in instructional design or technical writing.
• Experience with Salesforce, Gong, or LMS platforms.
• Experience working in globally distributed teams.

Culture & Benefits

• Competitive salary and equity in a fast-growing startup.
• Daily lunch, snacks, and fully stocked kitchen.
• Regular compensation reviews and pension scheme with 4% match.
• Comprehensive health and dental insurance for employees and dependents.
• Flexible paid time off and parental leave policies.
• Cycle-to-Work scheme with secure bike storage.
• MacBooks standard with Windows options available.

Hiring process

• Interviews focusing on technical aptitude, communication, and cross-functional collaboration skills.
• Evaluation of experience in technical training and enablement program design.
• Discussion of cultural fit and alignment with company values.