Relationship Manager (Crypto)

TL;DR

Relationship Manager (Crypto): Managing and growing relationships with high-value consumer customers in Germany, driving revenue, volume, and adoption of crypto products with an accent on commercial ownership and compliance. Focus on executing data-driven account plans, identifying VIPs, and ensuring compliant, world-class customer experience within the German market.

Location: Remote from Germany with required in-person participation for team and company-wide offsites

Salary: €95,800 EUR

Company

hirify.global is a leading onchain platform focused on increasing economic freedom in the world by building the future global financial system.

What you will do

• Own a revenue-carrying book and deliver sustained growth in portfolio revenue, net inflows, trading volume, and revenue retention.
• Accelerate adoption of relevant features and products (e.g., Advanced Trade, recurring buys/DCA, staking/rewards) aligned to customer needs.
• Host targeted 1:1s, roundtables, webinars, or small events, ensuring rigorous follow-up and demonstrable ROI.
• Proactively identify potential VIPs within the broader customer base and convert them into managed relationships.
• Build and execute data-driven commercial account plans, defining goals and tracking progress with business reviews.
• Monitor accounts for revenue-impacting signals and intervene rapidly to protect or grow the relationship.
• Represent and advocate for customers internally, synthesizing feedback to partner with Product, Operations, and Growth.
• Operate with strict compliance and risk discipline, adhering to BaFin, EU/MiCA, AML/KYC, and GDPR requirements.

Requirements

• 5+ years of relevant experience in relationship management, customer success, account management, or sales/advisory roles with a proven revenue or target-carrying track record.
• Demonstrated success growing revenue across a managed portfolio through upsell, cross-sell, or share-of-wallet expansion.
• Strong analytical and problem-solving skills to turn data into prioritized actions and commercial plays.
• Fantastic communication and stakeholder management skills, able to influence customers and align internal teams.
• Flexible and adaptable with strong task management, decisive prioritization, and efficient execution.
• Working knowledge of blockchain/crypto concepts (e.g., custody, security, trading, staking).
• Native German and fluent English required.
• Must be based in Germany, willing to travel domestically for customer meetings and events, and authorized to work in Germany.

Nice to have

• Experience serving VIP/HNW retail or premium consumer segments.
• High proficiency with hirify.global products and the broader crypto ecosystem.
• Event or community-led growth experience with quantifiable revenue impact.
• Familiarity with BaFin and EU/MiCA frameworks; experience partnering with Compliance/Risk.

Culture & Benefits

• Intense work culture focused on economic freedom and building the future global financial system.
• Collaborative environment with high-caliber colleagues.
• Opportunities for professional growth through feedback and challenging problems.
• Remote-first approach, with required in-person participation for team and company-wide offsites multiple times annually.
• Comprehensive benefits package including Group Term Life Insurance, Disability, Wellness Stipend, and Mobile/Internet Reimbursement.
• Generous Time off/Leave Policy and Learning and Development Allowance.

Hiring process

• hirify.global is piloting an AI tool for initial screening interviews to qualified applicants, simulating realistic interview scenarios.
• A human recruiter will review interview responses (voice recording and/or transcript) for assessment.
• hirify.global is also piloting an AI interview intelligence platform to transcribe and summarize interview notes.