Learning Experience Designer

TL;DR

Learning Experience Designer: Crafting immersive learning experiences and technical content for hirify.global's platform with an accent on intuitive in-app guidance and scalable product training programs. Focus on simplifying complex workflows, driving product adoption, and identifying knowledge gaps through data.

Location: Melbourne, Australia

Company

hirify.global is a global software-as-a-service company providing seamless ticketing, point-of-sale, and digital waiver processes for the leisure and attractions industry.

What you will do

• Create clear, accurate technical content, including help center articles and product documentation.
• Design intuitive in-app guidance, walkthroughs, and onboarding flows.
• Develop scalable product training programs that simplify complex workflows and drive adoption.
• Collaborate with subject matter experts (SMEs) and software development teams to support product launches.
• Identify knowledge gaps using data and feedback, delivering targeted learning solutions.

Requirements

• Experience in technical writing, product training, instructional design, or software-focused learning creation.
• Proven ability to convert complex technical concepts into clear, user-friendly explanations and engaging experiences.
• Experience creating online courses, knowledge base articles, product walkthroughs, or in-app guidance flows.
• Natural relationship builder, able to team up with SMEs and other departments.
• Ability to transform complex technical concepts into digestible content.
• Data analysis skills to measure the effectiveness of initiatives.

Nice to have

• Experience working with software development teams or in SaaS environments.
• Industry, subject matter or hirify.global platform expertise.
• Familiarity with topic-based authoring and in-app guidance.
• Experience with tools like Zendesk, Madcap Flare, Gainsight, or Camtasia.
• Creative skills such as designing graphics or producing videos.

Culture & Benefits

• Work on a category-leading product in a fun, high-growth industry.
• Enjoy 4 hirify.global Recharge days per year after hitting quarterly goals.
• Engage in the 'Vibe Tribe' to contribute to company-wide initiatives and social activities.
• Access a Team Member Assistance Program for health and wellbeing support.
• Receive 16 weeks paid Parental Leave for primary carers and 4 weeks for secondary carers.
• Benefit from an individual learning & development budget and genuine career growth opportunities.

Hiring process

• Initial call with the Talent Team to discuss experience and salary expectations.
• Interview with the Director of Platform Education for role and company details.
• Candidate Activity and Presentation to showcase your approach to learning experiences.
• Loop Interviews with the wider hirify.global team for a 'vibe check'.
• Offer will be extended after reference checks if the fit is right.