Customer Success Associate

TL;DR

Customer Success Associate: Supporting mid-market to enterprise customers in post-sales lifecycle management with an accent on customer engagement, product adoption, and data-driven insights. Focus on managing success plans, delivering training, and driving long-term satisfaction and retention.

Location: Jakarta, Indonesia (onsite)

Company

hirify.global is a global leader in mobile measurement and marketing analytics with 25 offices worldwide, helping marketers make smarter, faster decisions with trusted data.

What you will do

• Serve as primary contact for mid-market and enterprise customers managing full post-sales lifecycle.
• Collaborate with Account Managers and stakeholders to define and execute success plans.
• Analyze customer data and platform performance to identify optimization opportunities.
• Deliver tailored training, demos, and webinars to drive product adoption.
• Advocate for customers by translating feedback to Product, R&D, and Support teams.
• Identify upsell and expansion opportunities aligned with customer business needs.

Requirements

• Location: Must be based in Jakarta, Indonesia
• 3-5 years experience in Performance Marketing, Customer Success, or related roles in SaaS, AdTech, or MarTech.
• Native Indonesian and professional English proficiency.
• Strong communication, presentation, and technical aptitude including APIs and SDKs.
• Ability to manage priorities independently in a fast-paced environment.

Nice to have

• Exposure to mobile marketing, martech, or analytics platforms.
• Understanding of SDKs, APIs, or mobile attribution tools.
• Experience working with product or technical teams.

Culture & Benefits

• Work with a curious, growth-oriented, and impactful team.
• Blend of local autonomy and global collaboration in the Bangkok office.
• Supportive leadership investing in employee growth.
• Diverse and inclusive global company culture.