Associate Operations Engineer (Infrastructure)

TL;DR

Associate Operations Engineer (Infrastructure/Networking): Monitoring and resolving technical issues related to client IT infrastructure with an accent on customer support, network troubleshooting, and adherence to SLAs. Focus on gaining hands-on experience with diverse infrastructure technologies and contributing to process improvements.

Location: Flexible work-from-home policy with headquarters in Oak Brook, IL, and operations in Chicago, IL. Must be legally authorized to work in the United States.

Salary: $50,000–$60,000 yearly

Company

hirify.global is a technology consulting firm founded in 1997, headquartered in Oak Brook, IL, focused on helping clients achieve meaningful business outcomes through technology solutions.

What you will do

• Monitor and urgently respond to active events and customer inquiries via phone, email, or ticket.
• Resolve issues related to common infrastructure technologies including Network (WAN, LAN, Wireless), Webex Contact Center, Microsoft, and Citrix.
• Ensure tickets are addressed and brought to resolution within specified SLAs.
• Write knowledge base and runbook articles for the BMS Operations team and customers.
• Provide feedback on the operations process for continuous improvement.
• Participate in planning, designing, and engineering services to implement changes to client infrastructure.

Requirements

• Enjoy the challenge of problem-solving in a technical environment with a passion for customer service.
• Possess advanced customer service and communication skills (in person, phone, or email).
• Pay strict attention to detail and take accountability for your work.
• Be motivated to learn, grow, and adapt to change or business needs.
• One industry-accepted associate-level certification (e.g., Network+, CCNA), or comparable experience, or the ability to obtain certification within 6 months of hire.
• Basic level networking knowledge, including IPV4, DNS, DHCP, and LAN/WAN.
• Basic understanding of security and its role in an organization.
• Basic understanding of data center technologies and virtualization.
• Able to perform basic Windows & Linux Server administrative tasks.
• Experience with a monitoring and ticketing platform.
• Conversational knowledge of other data center technologies, such as Citrix, Load Balancers, etc.
• Direct experience working with an ISP or vendors.

Culture & Benefits

• Employee-owned culture focused on support, innovation, and growth.
• Flexible work-from-home policy and generous vacation policy.
• Comprehensive health, dental, and vision insurance, along with life and accident insurance.
• Short and long-term disability coverage and mental wellness programs.
• 401(k) and Roth 401(k) savings plans with company match.
• Flexible spending accounts for healthcare and transit/parking.
• Access to financial planning expertise and learning opportunities for career development.