TL;DR

Executive IT Lead: Provide comprehensive technical support and device management for the executive team with an accent on rapid issue resolution, end-user support, and coordination with engineering teams. Focus on managing hardware/software deployments, troubleshooting complex problems, and supporting onsite/offsite executive activities.

Location: Mostly remote with required travel to company offices and offsite locations in the United States

Salary: $30,290–$60,530 USD annually (market-based zones)

Company

%hirify_global% builds technology to increase access to the global economy through multiple brands including Square, Cash App, and Afterpay.

What you will do

Provide workstation, AV, and mobile device support to the executive team
Manage and deploy updates to executive workstations and laptops
Escalate critical issues quickly to technical and engineering teams
Support onsite and offsite company meetings and events, including travel
Develop training materials for new software and hardware releases
Monitor support intake channels and coordinate technical assistance
Be available for on-call support with paid overtime

Requirements

Location: Must be able to travel to company offices and offsite locations in the US
3-5 years experience in technical support or corporate helpdesk environment
Experience with MacOS end-user support and Google Workspace administration
Strong troubleshooting skills and understanding of networking (WiFi, VPN)
Ability to work off hours, weekends, and holidays with paid overtime
Physical ability to handle computer equipment and hardware installation

Nice to have

Experience in enterprise environment support
Knowledge of MDM systems and Chrome OS troubleshooting
Admin certifications for Google Workspace, Okta, and Slack
Familiarity with ITIL processes and Atlassian JIRA
Audio/Visual knowledge and experience
Ability to analyze systemic issues affecting multiple users

Culture & Benefits

Remote work with some required travel
Medical insurance and flexible time off
Retirement savings plans
Modern family planning benefits
Inclusive and fair workplace with accommodations for disabled applicants