Executive IT Lead

TL;DR

Executive IT Lead: Provide comprehensive technical support and device management for the executive team with an accent on rapid issue resolution, end-user support, and coordination with engineering teams. Focus on managing hardware/software deployments, troubleshooting complex problems, and supporting onsite/offsite executive activities.

Location: Mostly remote with required travel to company offices and offsite locations in the United States

Salary: $30,290–$60,530 USD annually (market-based zones)

Company

hirify.global builds technology to increase access to the global economy through multiple brands including Square, Cash App, and Afterpay.

What you will do

• Provide workstation, AV, and mobile device support to the executive team
• Manage and deploy updates to executive workstations and laptops
• Escalate critical issues quickly to technical and engineering teams
• Support onsite and offsite company meetings and events, including travel
• Develop training materials for new software and hardware releases
• Monitor support intake channels and coordinate technical assistance
• Be available for on-call support with paid overtime

Requirements

• Location: Must be able to travel to company offices and offsite locations in the US
• 3-5 years experience in technical support or corporate helpdesk environment
• Experience with MacOS end-user support and Google Workspace administration
• Strong troubleshooting skills and understanding of networking (WiFi, VPN)
• Ability to work off hours, weekends, and holidays with paid overtime
• Physical ability to handle computer equipment and hardware installation

Nice to have

• Experience in enterprise environment support
• Knowledge of MDM systems and Chrome OS troubleshooting
• Admin certifications for Google Workspace, Okta, and Slack
• Familiarity with ITIL processes and Atlassian JIRA
• Audio/Visual knowledge and experience
• Ability to analyze systemic issues affecting multiple users

Culture & Benefits

• Remote work with some required travel
• Medical insurance and flexible time off
• Retirement savings plans
• Modern family planning benefits
• Inclusive and fair workplace with accommodations for disabled applicants