Technical Support Engineer (Azure)

TL;DR

Technical Support Engineer (Azure): Providing frontline support and troubleshooting for Microsoft Azure cloud infrastructure, services, and applications with an accent on diagnosing complex technical issues and ensuring customer success. Focus on resolving system outages, performance problems, and guiding users through Azure features and best practices.

Location: Williamsville, NY, United States

Salary: $63,100 - $101,000 per year

Company

hirify.global is a leading global technology company specializing in IT sales channels, cloud services, and digital platforms.

What you will do

• Respond to complex Azure technical service requests and provide Tier 2 support for cloud infrastructure and applications.
• Diagnose, troubleshoot, and resolve software, API, integration, and infrastructure issues.
• Lead incident response and participate in on-call rotations for critical issues.
• Document issues, maintain runbooks, and create technical documentation.
• Collaborate with engineering, product, and customer teams to ensure high-quality support and customer satisfaction.
• Support multiple cloud and hardware solutions and contribute to service desk process improvements.

Requirements

• Location: Based in or near Williamsville, NY, United States
• 4–7+ years of experience in Azure technical support or similar customer-facing technical roles.
• Strong knowledge of Microsoft Azure services, Azure CLI, PowerShell, and networking protocols.
• Excellent problem-solving, communication skills, and customer-first mindset.
• Ability to work some weekends and later hours to support a 24x7 business.
• Fluent English communication skills.

Nice to have

• ITIL certification.
• Programming/scripting experience (Bash, Python, PowerShell, PHP).
• Experience with virtualization and orchestration technologies like Docker and Kubernetes.
• Familiarity with JIRA and Confluence.

Culture & Benefits

• Access to healthcare benefits, paid time off, parental leave, and 401(k) plan with company match.
• Merit increases, annual bonuses, and long-term incentives based on performance.
• Supportive work environment with focus on customer experience and continuous learning.
• Drug test and background check required prior to employment.