L3 Technical Support Engineer (Salesforce)

TL;DR

L3 Technical Support Engineer (Salesforce/CPQ): Investigating and resolving highly complex issues within a Salesforce-integrated revenue lifecycle platform with an accent on deep debugging, root-cause analysis, and Salesforce development for solutions. Focus on diagnosing intricate CPQ configurations, troubleshooting API integrations, and contributing to scalable solutions.

Location: Fully Remote (USA)

Salary: $100,000–$120,000

Company

hirify.global is a fast-growing revenue lifecycle platform managing the entire quote-to-revenue lifecycle for any revenue model, redefining revenue operations for modern SaaS and subscription-based businesses.

What you will do

• Serve as the escalation point for highly complex L2 cases and lead end-to-end resolution.
• Investigate issues across quoting, billing, and mid-term lifecycle changes using log analysis tools.
• Debug and build lightweight Salesforce solutions (Apex, Triggers, LWCs, SOQL) for customer customizations.
• Diagnose complex CPQ configurations and troubleshoot API integrations.
• Collaborate with Product & Engineering to validate defects and provide reproduction steps.
• Mentor L2 Support engineers on technical best practices.

Requirements

• 5+ years in a technical support, Salesforce engineering, RevOps, or DevOps role with a strong emphasis on Salesforce (Admin + Developer experience).
• Hands-on Salesforce development experience including Apex classes, Triggers, Test Classes, SOQL/SOSL, and LWC understanding.
• Deep experience in CPQ or quote-to-cash systems (Salesforce CPQ or similar).
• Strong experience with REST APIs, Postman, and debugging integration issues.
• Strong SQL and SOQL experience for troubleshooting and root-cause analysis.
• Experience analyzing logs in HyperDX, Splunk, or similar observability tools.

Culture & Benefits

• Competitive compensation and comprehensive health, vision, dental, and life insurance.
• Opportunity to work on cutting-edge challenges in SaaS, finance, and payments within the Silicon Valley tech ecosystem.
• High-energy, collaborative culture that values creativity, ownership, and ambition.
• Room to grow, lead, and make your mark in a fast-scaling company.