It Operations Manager (ServiceNow)

TL;DR

It Operations Manager (ServiceNow): Leading, optimizing, and scaling IT operations focused on the ServiceNow platform with an accent on operational excellence, ITIL process management, and platform enhancements. Focus on managing large-scale IT operations, driving automation, and ensuring compliance with security and governance standards.

Location: Poland

Company

hirify.global is a software company specializing in IT services and solutions.

What you will do

• Oversee daily IT operations ensuring performance, availability, and optimization of the ServiceNow platform
• Lead and mentor teams responsible for ServiceNow administration, development, and support
• Manage ITIL processes including incident, problem, change, and request management
• Collaborate with stakeholders to design workflows and deliver platform enhancements
• Monitor KPIs, SLAs, and operational metrics to drive continuous improvements
• Coordinate platform upgrades, module implementations, and integrations ensuring compliance with security and audit requirements

Requirements

• At least 10 years of IT experience including operational leadership roles
• Minimum 7 years hands-on experience with ServiceNow administration and modules
• Strong understanding of ITIL and ITSM frameworks
• Proven ability to manage large-scale IT operations in enterprise environments
• Excellent communication, leadership, and stakeholder engagement skills
• ServiceNow certifications including System Administrator, ITSM, CSM, ITOM
• Very good command of English