User Safety & Risk Operations Manager, Ops Enablement & Analytics (AI)

TL;DR

User Safety & Risk Operations Manager, Ops Enablement & Analytics (AI): Building and scaling the operational backbone for user safety, risk, and threat response, focusing on data, automation, tooling, and vendor management with an accent on designing and evolving core infrastructure for safety operations, workflows, and capacity models. Focus on optimizing operational rigor, ensuring global scalability, and anticipating future operational needs for AI system growth.

Location: Hybrid in San Francisco, CA with 3 days in office per week. Relocation assistance offered.

Salary: $345,000 + Equity

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity by pushing the boundaries of AI systems and safely deploying them.

What you will do

• Build and lead the Ops Enablement & Analytics team, including hiring and development.
• Design and scale core operational workflows, routing, triage logic, and escalation systems.
• Partner with Product and Engineering to evolve internal operational tooling.
• Lead automation-first operations to reduce manual work and improve efficiency.
• Develop and maintain operational dashboards, KPI frameworks, and forecasting tools.
• Build and maintain SOPs, reviewer guidelines, QA frameworks, and training materials.

Requirements

• 8+ years of experience in Trust & Safety Operations, Risk Operations, or similar domains, including 5+ years of people management.
• Experience designing and scaling operations systems (workflows, automations, tooling, vendor programs, data models).
• Strong analytical and technical fluency (SQL, Python, data modeling, ML/classifier development).
• Ability to think in systems and simplify complex problems.
• Communicate with clarity and structure, and influence cross-functional stakeholders.
• Thrive in ambiguous, high-stakes environments and balance strategy with hands-on execution.

Culture & Benefits

• Dedicated to ensuring artificial intelligence benefits all of humanity.
• Committed to providing reasonable accommodations to applicants with disabilities.
• Offers relocation assistance to new employees.
• Employs a hybrid work model with 3 days in the office per week.
• Values diverse perspectives, voices, and experiences.