Junior Customer Success Manager

TL;DR

Junior Customer Success Manager (SaaS): Supporting clients in maximizing value from a proprietary Business Intelligence platform for e-commerce growth with an accent on client onboarding, tailored support, and cross-team collaboration. Focus on understanding client needs, facilitating effective use of BI solutions, and enhancing client satisfaction and retention.

Location: Hybrid in Hamburg, Germany

Company

hirify.global partners with leading brands to accelerate ecommerce growth using proprietary technology and expertise, focusing on global market expansion and client success.

What you will do

• Serve as primary contact for clients regarding the Catapult SaaS solution.
• Assist in client onboarding and training on platform features.
• Collaborate with sales, product development, and BI consultants to improve client satisfaction.
• Collect and analyze client feedback to identify improvement opportunities.
• Maintain clear communication in German and English.
• Use CRM and project management tools to manage client interactions and tasks.

Requirements

• Bilingual in German and English with ability to communicate complex topics clearly.
• Degree or training in business administration, marketing, IT, communication sciences, or related field.
• Basic understanding of SaaS products and cloud-based software.
• Proactive problem-solving and ability to manage multiple priorities.
• Comfortable with change and quick adaptation.

Nice to have

• Familiarity with business intelligence platforms like Catapult.
• Experience with HubSpot, Office Workspace, and Asana.

Culture & Benefits

• Work on diverse e-commerce projects with leading German and online brands.
• Unlimited learning budget and professional growth opportunities.
• Diverse international environment with over 30 nationalities.
• Flexible work-life balance with remote options and flexible hours.
• Annual work-from-abroad opportunity at Sunshine Office.
• Modern office in Hamburg with bike leasing, pension plan, and public transport ticket.
• Mental wellbeing support, lunch allowance, and team events.