Senior Vendor Relationship Manager (Fintech)

TL;DR

Senior Vendor Relationship Manager (Fintech): Manage vendor performance and cross-functional stakeholder relationships for outsourced service partners supporting key financial and customer experience functions. Focus on driving operational excellence, analyzing vendor data, and coordinating strategic initiatives to ensure high-quality service delivery.

Location: Onsite in Chicago, IL; Denver, CO; and Westlake, TX with in-person attendance expected at least 3 days per week

Salary: $128,000 - $150,000 USD (Zone 2 locations)

Company

hirify.global is a fintech company focused on democratizing finance for all by building innovative financial services and platforms.

What you will do

• Lead performance management for third-party service partners ensuring alignment with KPIs, SLAs, and contracts
• Coordinate with cross-functional teams to support operational enhancements
• Analyze vendor data and financial performance to identify insights and drive improvements
• Manage escalations, performance issues, and continuous improvement initiatives with internal and vendor teams
• Document business operations and support implementation of new programs and processes

Requirements

• Location: Must be onsite in Chicago, Denver, or Westlake with attendance at least 3 days per week
• Bachelor’s degree or equivalent practical experience
• 4+ years of BPO vendor management experience in customer support or operations, preferably in tech or financial services
• Strong data analysis and reporting skills; proficient in Google Suite
• Excellent communication and stakeholder management skills
• Experience with contact center metrics, forecasting, and operational planning

Nice to have

• Trust & Safety or Financial Crimes experience
• Lean/Six Sigma certification
• FINRA licenses (Series 7, 63, 9/10, or 24)

Culture & Benefits

• Performance-driven compensation with bonuses, equity ownership, and 401(k) matching
• 100% paid health insurance for employees and 90% coverage for dependents
• Flexible benefits spending account for wellness and learning
• Employer-paid life & disability insurance, fertility and mental health benefits
• Paid time off including holidays, sick leave, and parental leave
• Exceptional office experience with catered meals and comfortable workspaces