Customer Success Manager

TL;DR

Customer Success Manager: Supporting students by resolving educational and account-related issues with an accent on client communication, feedback collection, and KPI achievement. Focus on managing complex student cases and ensuring a positive learning experience.

Location: Hybrid in Kyiv, Ukraine

Компания

hirify.global Group is an international EdTech company operating in 8 markets with 5 educational brands, providing professional development and creative career platforms.

Что делать

• Communicate with students and assist with course content and personal account issues.
• Achieve set goals and KPIs.
• Collect feedback from clients for production and social media teams.
• Resolve complex cases during student learning.

Требования

• Location: Hybrid work in Kyiv office
• Experience in sales or client support for at least 6 months.
• Good phone communication skills and pronunciation.
• Ability to listen actively and ask questions.
• Capability to handle negative feedback and close client needs.
• Self-motivation and time management skills.

Хорошо, если есть

• Enjoyment from positive student feedback.

Культура и преимущества

• Flexible full-time schedule focused on results, not time tracking.
• Pet-friendly hybrid office in Kyiv on Podil.
• Unlimited vacation after 6 months based on personal needs.
• Support for external learning, sports, and mental/physical health.
• Free access to all hirify.global Group courses for personal development.
• Opportunities for vertical and horizontal career growth within the company.
• Encouragement of initiative, bold ideas, and change readiness.
• Socially responsible environment with charity and defense support.
• Open and respectful team culture without micromanagement or bureaucracy.

Процесс найма

• Application with questions to consider.
• Interview with recruiter.
• Interview with Head of Customer Experience.
• Offer sent by email.