Support Engineer

TL;DR

Support Engineer: Deliver technical customer support and troubleshoot SDK implementation issues with an accent on SQL querying, mobile development, and AI tools. Focus on solving complex technical problems, collaborating cross-departmentally, and improving support processes.

Location: Kyiv, Ukraine

Company

hirify.global is a customer-obsessed company focused on delivering an amazing experience through its Support Team.

What you will do

• Take end-to-end ownership of customer technical issues including troubleshooting, root cause analysis, resolution, and communication.
• Work with customers' app development teams to troubleshoot SDK implementation issues.
• Collaborate with CSM, Product, Engineering, and Partners teams to resolve technical issues.
• Enrich the client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.

Requirements

• Location: Kyiv, Ukraine
• 4+ years experience in SQL or other querying languages.
• Experience in technical customer support with strong communication skills.
• Mobile development or QA experience is a strong plus.
• Passion for delivering superior client experience and problem-solving skills.
• AI enthusiasm to leverage AI tools for workflow optimization.

Nice to have

• Web/mobile marketing and digital advertising experience.
• Ability to integrate, test, and troubleshoot mobile SDKs.
• Understanding of REST APIs.
• Data analysis experience.
• Referral by an hirify.global team member.