TL;DR

Support Engineer: Deliver technical customer support and troubleshoot SDK implementation issues with an accent on SQL querying, mobile development, and AI tools. Focus on solving complex technical problems, collaborating cross-departmentally, and improving support processes.

Location: Kyiv, Ukraine

Company

%hirify_global% is a customer-obsessed company focused on delivering an amazing experience through its Support Team.

What you will do

Take end-to-end ownership of customer technical issues including troubleshooting, root cause analysis, resolution, and communication.
Work with customers' app development teams to troubleshoot SDK implementation issues.
Collaborate with CSM, Product, Engineering, and Partners teams to resolve technical issues.
Enrich the client Knowledge Base with relevant technical information.
Create and lead support improvement processes across the company.

Requirements

Location: Kyiv, Ukraine
4+ years experience in SQL or other querying languages.
Experience in technical customer support with strong communication skills.
Mobile development or QA experience is a strong plus.
Passion for delivering superior client experience and problem-solving skills.
AI enthusiasm to leverage AI tools for workflow optimization.

Nice to have

Web/mobile marketing and digital advertising experience.
Ability to integrate, test, and troubleshoot mobile SDKs.
Understanding of REST APIs.
Data analysis experience.
Referral by an %hirify_global% team member.