Customer Success Engineer (AI)

TL;DR

Customer Success Engineer (AI): Building and integrating AI-powered applications, particularly LLM infrastructure and chatbots, to empower researchers and public-health partners with an accent on translating researcher needs into technical solutions and ensuring regulatory compliance. Focus on evolving AI technologies, integrating fine-tuned medical LLMs, and maintaining the software stack.

Location: Must be regularly present in our Berlin or Potsdam office. Mobile work and the option to work abroad remotely up to 2 months per year are possible.

Company

hirify.global is a nonprofit digital health organization that builds secure, compliant, and high-impact digital solutions to make health data accessible for responsible research.

What you will do

• Build further features for LLM infrastructure on the AIR·MS platform, including the Open WebUI-based chatbot.
• Align closely with program leadership to enable researchers and clinicians to effectively use open-source LLMs.
• Help integrate in-house fine-tuned, medical-data-aware LLMs and agentic APIs to streamline research.
• Maintain the software stack up-to-date and ensure timely delivery of extensions for regulatory compliance.

Requirements

• At least 2 years of experience working closely with researchers and translating their needs into technical solutions.
• Ability to collaborate effectively across engineering, product, and research teams.
• Demonstrate high ownership, curiosity, and readiness to experiment with evolving AI technologies.
• Maintain a high degree of accuracy and reliability when operating within the regulated health tech environment.
• Regular presence required in Berlin or Potsdam office.

Culture & Benefits

• Nonprofit work with a clear purpose: making the world a healthier place.
• Diverse and international team of professionals working across Potsdam, Berlin, and Singapore.
• Real work-life balance with flexible working hours and 30 days of paid vacation.
• Possibility for mobile work and option to work abroad remotely up to 2 months per year from various countries.
• Support in the areas of private healthcare and sustainable mobility.
• Employee-driven initiatives like the climate and DEI initiatives.