Engineering Manager (AI)

TL;DR

Engineering Manager (AI): Leading and developing a high-performing engineering team focused on global infrastructure for real-time voice interactions, with an accent on technical challenges in streaming audio, speech transcription, LLM integration, and natural voice synthesis. Focus on designing and optimising systems across the media stack to deliver low-latency, secure, and reliable conversations, ensuring strict SLAs for performance and security.

Location: Hybrid, based in London, UK. Flexible working from home policy, with the option to work from outside the UK for up to 6 months each year.

Company

hirify.global automates customer service through lifelike voice assistants that let customers lead a conversation, empowering businesses with outstanding customer service.

What you will do

• Lead, develop, and mentor a cross-functional team of 3 to 5 engineers, fostering career growth and team culture.
• Manage team operations including sprint planning, review cycles, and performance, ensuring clear goals and predictable delivery.
• Drive hiring efforts to grow the team, partnering with Talent for a high-quality interview process.
• Collaborate with Product to translate business goals into an actionable roadmap and measurable outcomes.
• Oversee the software architecture of the multitenant conversational AI platform, ensuring robustness and scalability.
• Champion and enforce strong engineering standards and best practices across the team.

Requirements

• Experience: 3+ years in a SaaS company with at least 5 years of professional experience as a Software Engineer.
• Proven experience managing a team or direct reports, including sprint leadership and technical mentorship.
• Demonstrated ability to build and execute an engineering team roadmap.
• Experience coaching engineers through technical challenges and architectural decisions.
• Significant expertise in Python is a must.
• Experience with internal tooling, observability, and scaling distributed systems.
• Experience with at least one major cloud provider (AWS, GCP, or Azure).

Nice to have

• Experience with GoLang.
• Experience with React.

Culture & Benefits

• Participation in the company’s employee share options plan.
• 25 days holiday, plus bank holidays.
• Flexible working from home policy and one-off WFH allowance.
• Annual learning and development allowance.
• Private healthcare and dental cover.
• Company-funded fertility and family-forming programmes, and menopause care programme.
• Core values: Only the best, Ownership, Relentlessly improve, Bias for action, Disagree and commit, Build for people.