Senior Technical Support Engineer

TL;DR

Senior Technical Support Engineer: Providing advanced technical support and troubleshooting for enterprise software products with an accent on Oracle ERP systems, SQL, and .NET technologies. Focus on diagnosing complex issues, root cause analysis, and ensuring customer satisfaction through effective communication and problem resolution.

What you will do

• Manage and resolve complex technical support cases related to enterprise software and Oracle ERP systems.
• Perform root cause analysis and document bugs and fixes for product and engineering teams.
• Conduct remote troubleshooting and guide customers through resolution steps.
• Maintain technical documentation, knowledge bases, and support guides.
• Mentor junior support engineers and share best practices.
• Communicate effectively with customers, partners, and internal teams using tools like Salesforce and JIRA.

Requirements

• Must have 6+ years of experience in a customer-facing technical support role.
• Experience with Oracle ERP systems, strong SQL and PL/SQL skills.
• Knowledge of .NET Framework, ASP.NET, authentication protocols (Azure AD, SAML), and networking concepts.
• Ability to analyze application logs, error messages, and perform root cause analysis.
• Strong communication skills and customer-focused mindset.
• Must be eligible to work in the country of the position; sponsorship is not available.

Culture & Benefits

• Confidential handling of candidate information according to EEO guidelines.
• Commitment to equal employment opportunity and inclusive workplace.
• Background checks required where permitted.