Technical Support Engineer

TL;DR

Technical Support Engineer: Providing high-quality technical support and issue resolution for hirify.global's cybersecurity platform with an accent on remote monitoring, asset tracking, and endpoint security. Focus on diagnosing complex server, network, and security issues, collaborating cross-functionally, and maintaining excellent partner support experience.

Location: Hybrid in Bonifacio Global City, Taguig City, Philippines

Company

hirify.global delivers an end-to-end cyber resilience platform blending AI-powered capabilities and flexible tech stacks to help businesses manage, secure, and recover with confidence.

What you will do

• Deliver high-quality support to partners via phone, email, and chat, owning issue resolution end-to-end.
• Use technical knowledge and problem-solving skills to provide excellent support experience.
• Escalate issues appropriately and maintain thorough documentation.
• Manage incident prioritization autonomously in line with service objectives.
• Develop and maintain in-depth knowledge of hirify.global products and services.
• Provide 24/7 support with rotational weekends and holidays.

Requirements

• Location: Must be based in or near Bonifacio Global City, Taguig City, Philippines
• 2+ years troubleshooting server, network, email, and endpoint security issues.
• Strong knowledge of Windows Server, Active Directory, GPO, and networking protocols.
• Experience with scripting languages like Bash, PowerShell, or Python is desirable.
• 2+ years experience in phone, email, and chat support with high typing accuracy.
• Partner-focused with strong collaboration and problem-solving skills.

Culture & Benefits

• Medical and dental insurance.
• Generous PTO and observed holidays.
• Employee Stock Purchase Program and pension contributions.
• Monthly internet and lunch allowances.
• Hybrid working model with 2-3 days a week in-hub collaboration.
• Custom learning experiences and volunteer days.