Customer Success Manager (Web3)

TL;DR

Customer Success Manager (Web3): Driving merchant success and strategic growth for Web3 and fintech partners, managing end-to-end onboarding, integration, and optimization of hirify.global's on- and off-ramp infrastructure with an accent on strategic relationships, collaboration with cross-functional teams, technical and operational problem-solving, and identifying expansion opportunities in a fast-evolving space. Focus on influencing product direction, optimizing merchant experience through technical analysis (APIs, payment flows, KPIs), and expanding geographical regions and use cases.

Location: Fully remote

Company

hirify.global is a Web3 company redefining finance by blending traditional banking with DeFi, partnering with top Web3 projects and major ecosystems to simplify crypto access for millions of users.

What you will do

• Own the end-to-end success of your merchants, from onboarding and integration to long-term optimization and strategic growth.
• Act as an internal advocate for your merchants, ensuring they extract maximum value from hirify.global's infrastructure.
• Collaborate daily with Product, Engineering, Integrations, Compliance, and Analytics teams.
• Review integrations, monitor KPIs, and analyze data to identify scaling and optimization opportunities.
• Lead clear, structured communication with merchants, guiding them through technical, operational, or product-related challenges.
• Develop new opportunities, use cases, payment rails, and geographical regions for expansion.

Requirements

• 3+ years in a client-facing role such as Customer Success, Account Management, Solutions, or Technical Support in a fintech/crypto merchant-facing position.
• Comfortable working with APIs, payment flows, widgets, and analytical dashboards.
• Proficiency in English.
• Collaborative, calm, proactive, curious, and detail-oriented communicator.

Nice to have

• Experience with HubSpot and Metabase.
• Russian language proficiency.

Culture & Benefits

• Competitive market rate salary and performance-based incentives.
• 22 days annual leave with an additional 6 company days, plus bank holidays.
• Comprehensive health insurance plans and extensive benefits program.
• Flexible work schedule and fully remote work options.
• Provided working equipment.
• Professional development and training opportunities.