Client Services Manager

TL;DR

Client Services Manager: Leading technical onboarding and integration of merchants with an accent on API-based solutions, platform configuration, and technical support. Focus on designing tailored payment solutions, troubleshooting complex integrations, and collaborating cross-functionally to ensure merchant success.

Location: Remote

Salary: $105,000–$130,000 per year

Company

hirify.global builds innovative payment technology transforming how businesses and customers experience payments, serving thousands of businesses across multiple industries with a leading platform.

What you will do

• Lead technical onboarding and integration for new merchants, providing configuration and implementation support.
• Conduct data integration, platform configuration, and business process mapping tailored to merchant needs.
• Collaborate with Product Management to influence solution design and roadmap based on partner feedback.
• Provide ongoing technical support for existing merchants adopting new products or expanding implementations.
• Develop reusable code and tools to streamline support and implementation engineering tasks.
• Work cross-functionally to resolve critical escalations and ensure smooth merchant onboarding.

Requirements

• 3-5 years of hands-on experience with API-based solution implementation and support.
• Experience with web and mobile integrations; knowledge of HTML, XML, JSON, and JavaScript for issue diagnosis.
• Ability to map and transform client data into complex platforms.
• Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent experience).
• Excellent communication skills for technical and non-technical audiences.
• Strong problem-solving skills and ability to manage multiple client implementations simultaneously.

Nice to have

• Background in payments, fintech, or related industries.
• Experience working directly with merchants or enterprise clients in technical consulting roles.

Culture & Benefits

• Competitive base salary with stock options and stipends for communication and home office setup.
• Premium medical, vision, and dental benefits with full employee coverage.
• Paid parental leave, sick leave, jury duty, bereavement, and flexible time off.
• 401k plan and volunteer time off.
• Regular in-person team meet-ups several times per year.
• Fast-paced, professional work culture focused on respect, transparency, and flexibility.