Customer Engagement Center Vendor Manager (AI)

TL;DR

Customer Engagement Center Vendor Manager (AI): Manage and optimize vendor relationships across EMEA with an accent on financial, customer experience, and operational KPIs. Focus on leveraging AI-powered analytics and automation to drive digital transformation and continuous improvement in after-sales service delivery.

Location: Cairo, Egypt

Company

hirify.global is a global technology powerhouse with a full-stack portfolio of AI-enabled devices, infrastructure, software, and services, ranked #196 in the Fortune Global 500.

What you will do

• Manage and maintain relationships with Customer Engagement Center vendors across Cairo and EMEA.
• Drive achievement of financial, customer experience, and operational KPIs through data analysis and action plans.
• Oversee warranty and Premium Care operations within vendor scope.
• Lead continuous process improvements and standardization across vendor operations.
• Utilize AI analytics and automation tools to optimize workflows and service delivery.
• Collaborate with internal teams and support AI adoption and training for vendors.

Requirements

• Location: Based in Cairo, Egypt
• English and Arabic proficiency required; additional languages advantageous
• Minimum 3 years experience in contact center environment with leadership skills.
• Strong communication, analytical, and relationship management skills.
• Experience with Power BI or AI dashboards is a plus.

Culture & Benefits

• Attractive compensation package.
• International, diverse, and inclusive team.
• Modern and flexible working arrangements.
• Flat structures and fast decision-making.
• Open and stimulating environment in a leading IT company.