Product Manager (Telephony and AI)

TL;DR

Product Manager (Telephony and AI): Own and evolve communications and AI toolsets to deliver intelligent communication experiences. Focus on building AI-driven automations, call routing improvements, and enhancing call center operations.

Location: Onsite in Kraków, Poland

Company

hirify.global is a startup transforming the insurtech industry with a digital insurance marketplace and a collaborative, fast-paced culture.

What you will do

• Support product vision and roadmap, guiding cross-functional teams to execute aligned projects.
• Lead discovery, delivery, and iteration of features improving call routing and customer engagement.
• Define, build, and deploy interactive AI bots and conversational interfaces for customer self-service.
• Identify AI and machine learning opportunities for operational automation like sentiment analysis and call transcription.
• Create product requirements and collaborate with engineering on technical execution.
• Define and track success metrics for agent efficiency, customer satisfaction, and AI automation performance.

Requirements

• English and Ukrainian language proficiency required
• 3+ years of product management experience.
• Ability to lead Scrum teams with remote members.
• Strong analytical skills to mine data and drive product decisions.
• Proven cross-functional collaboration in fast-paced environments.
• Excellent written and verbal communication skills.

Nice to have

• Contact center and startup experience.
• Experience with telephony and omnichannel platforms (e.g., Twilio, Genesys).
• Experience building interactive voice or chat bots.
• SQL skills for querying large datasets.

Culture & Benefits

• Collaborative environment with international teams.
• Significant impact on company success and core product.
• Supportive and fun company culture.
• Opportunities for career growth and skill development.