Global Enablement Program Manager (Customer Success)

TL;DR

Global Enablement Program Manager (Customer Success): Design and deliver enablement programs for global Account Manager and Customer Success Manager teams with an accent on customer lifecycle excellence, adoption, retention, and expansion. Focus on coaching, instructional design, and data-driven enablement to improve team performance and customer outcomes.

Location: Remote within India only; must be located and authorized to work in India

Company

hirify.global delivers a unified open directory platform to securely manage identities, devices, and access across organizations, enabling secure work from anywhere.

What you will do

• Design and deliver onboarding and ongoing enablement programs for global AM and CSM teams.
• Develop and facilitate skill-development sessions focused on customer lifecycle excellence.
• Provide 1:1 and group coaching to strengthen relationship management and expansion strategies.
• Lead call reviews and coaching sessions to improve account planning and stakeholder engagement.
• Drive adoption of playbooks and processes for scalable customer engagement.
• Analyze performance metrics to identify skill gaps and prioritize enablement initiatives.

Requirements

• Must be located in and authorized to work in India.
• 3+ years in post-sales customer-facing roles within Commercial or Enterprise B2B SaaS.
• 1+ year experience in sales or customer success enablement or leadership/coaching roles.
• Strong understanding of post-sales customer lifecycle including onboarding, adoption, renewal, and expansion.
• Proven ability to facilitate engaging virtual and in-person training sessions.
• Data-driven mindset with proficiency in Salesforce, Gong, Catalyst, Tableau, and Google Workspace.

Nice to have

• Domain knowledge in IT, Security, and SaaS.
• Familiarity with Value Selling and Customer Success frameworks.

Culture & Benefits

• Remote-first work environment within India.
• Collaborate with diverse, global teams and seasoned executives.
• Opportunity to contribute unique ideas and have a voice in the organization.
• Inclusive culture valuing human connection and diversity.