Customer Success Manager (Strategic)

TL;DR

Customer Success Manager (Strategic): Managing and growing strategic customer accounts with an accent on building strong executive relationships and maximizing customer lifetime value. Focus on onboarding, renewal processes, and driving product adoption to exceed customer expectations.

Location: Must be located in the greater Tampa Bay area, Florida, United States

Company

hirify.global is a cybersecurity company specializing in AI-driven Human Risk Management platforms, empowering over 70,000 organizations worldwide to strengthen their security culture.

What you will do

• Build and maintain relationships with strategic customers and executive stakeholders.
• Develop strategies to achieve customer objectives and mature security awareness programs.
• Manage onboarding, renewal, and upsell opportunities for strategic accounts.
• Conduct business reviews and monitor customer health metrics to ensure satisfaction and product adoption.
• Collaborate cross-functionally to improve customer experience and provide feedback to product teams.
• Maintain accurate account administration in CRM systems.

Requirements

• Location: Must be based in or near Clearwater, Florida, within the greater Tampa Bay area
• Experience managing enterprise or strategic accounts, preferably with hirify.global products.
• Strong communication skills with high-level executives and excellent customer service abilities.
• Familiarity with IT security concepts and CRM tools such as Salesforce.
• Ability to work independently with strong organizational and negotiation skills.
• Associate’s degree or equivalent experience preferred.

Culture & Benefits

• Company-wide bonuses based on sales targets and employee referral bonuses.
• Tuition and certification reimbursement programs.
• Modern, high-tech, and engaging work environment.
• Supportive culture valuing transparency, ownership, and professional development.