Technical Integration Specialist (AI)

TL;DR

Technical Integration Specialist (AI): Assisting customers in enhancing their search experiences through effective integration with our services, with an accent on troubleshooting and technical support. Focus on collaborating with diverse teams to resolve integration challenges and improve customer satisfaction.

Location: Fully remote

Salary: $80k - $120k

Company

hirify.global is a U.S. based company specializing in search and discovery solutions for ecommerce, utilizing advanced AI technologies.

What you will do

• Collaborate with customers to understand their integration needs.
• Provide education on API integration and open source libraries.
• Assist in troubleshooting integration issues alongside Customer Success.
• Act as a liaison between customers and technical resources.
• Document customer interactions and common issues.
• Maintain integration documentation and resources.

Requirements

• Proven experience in customer or technical support roles.
• Strong knowledge of web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills.
• Detail-oriented with a commitment to exceptional customer support.
• Problem-solving skills and a proactive approach.
• Able to support customers between 5am and 1pm UTC.