TL;DR

Complaints Quality Control Analyst (Web3/Crypto): Conduct quality control reviews of complaint cases ensuring compliance and high-quality outcomes with an accent on regulatory adherence, root cause analysis, and process improvement. Focus on providing actionable feedback, collaborating cross-functionally, and managing multiple priorities in a hybrid work environment.

Location: Hybrid with in-person participation required at %hirify_global% offices in the United States

Salary: $38.01–$40.01 per hour (approx. $76k–$80k annually)

Company

%hirify_global% is a leading cryptocurrency platform focused on increasing economic freedom worldwide by building the emerging onchain platform and future global financial system.

What you will do

Perform quality control reviews of complaint cases ensuring compliance with guidelines and regulatory standards.
Provide constructive feedback to agents and document findings to support performance improvement.
Refine complaint review processes and contribute to ongoing improvements.
Conduct root cause analysis to identify trends and recommend process enhancements.
Collaborate with cross-functional teams to improve complaint handling efficiency and effectiveness.
Support resolution of escalated and complex complaint cases aligned with company standards.

Requirements

Minimum 3 years of relevant experience in financial services, crypto, investigations, legal, or tech industry with focus on complaints handling or compliance.
Ability to work independently, manage multiple priorities, and provide actionable insights.
Strong analytical and communication skills to collaborate effectively and present findings.
Adaptability to fast-paced, high-growth environment with attention to detail and quality.
Hybrid work format with required in-person participation throughout the year.

Nice to have

Experience in project management, analytics, or vendor management.
Advanced degree in business, finance, or customer experience.
Proficiency with Google apps, JIRA, and Salesforce Service Cloud.
Experience collaborating with external outsource business partners.

Culture & Benefits

Medical, dental, and vision plans with generous employee contributions.
Health savings account with company contributions.
401(k) plan with company match.
Wellness, mobile/internet, and connections stipends.
Volunteer time off and fertility counseling benefits.
Generous time off and option to get paid in digital currency.

Hiring process

Initial AI-assisted screening interviews with human recruiter review.
Technical and behavioral interviews assessing qualifications and fit.
Reasonable accommodations available upon request for disabilities.