Implementation Manager

TL;DR

Implementation Manager (Customer Support): Supporting Japanese customers in adopting and maximizing value from hirify.global through consultative engagements, change management, and training. Focus on facilitating interactive sessions, managing multiple customers, and providing customer feedback to product teams.

Location: Tokyo office with hybrid schedule

Company

hirify.global is a leading platform for human + AI collaboration, helping millions of teams worldwide achieve their goals faster with a strong office-centric hybrid culture.

What you will do

• Deeply understand hirify.global product and customers’ workflows to guide usage tailored to their needs.
• Partner with customers to drive adoption and navigate change management.
• Facilitate engaging sessions to teach fundamentals and best practices of hirify.global.
• Manage multiple customers and priorities delivering timely, tailored solutions.
• Serve as a voice of the customer providing feedback to cross-functional teams.

Requirements

• Location: Must be based in Tokyo with hybrid office schedule
• 5+ years experience in customer success or consulting roles.
• Strong communication skills with all levels of stakeholders.
• Customer-centric mindset and proactive team player.
• Curiosity about AI tools and emerging technologies.
• Ability to work effectively in ambiguous and changing environments.