Desktop Support Engineer

TL;DR

Desktop Support Engineer (System Engineering): Providing tier one to three technical support and troubleshooting for Windows and Apple hardware, software, and network issues on-site with an accent on customer service and endpoint security. Focus on diagnosing and resolving hardware/software problems, managing Active Directory accounts, and supporting IT projects in a fast-paced environment.

Location: On-site in Gilbert, AZ, USA

Company

hirify.global is a tech-enabled services company delivering data-driven educational content, software, and analytics across healthcare, fitness, safety, and other sectors.

What you will do

• Provide technical support and resolve tier one to three issues for Windows and Apple hardware, software, and network.
• Create, modify, and deactivate Active Directory accounts.
• Perform minor hardware repairs and coordinate vendor repairs.
• Assist in IT projects such as system migrations and endpoint security upgrades.
• Deliver and configure desktop hardware and peripherals.
• Provide one-on-one support via phone or desktop sharing for remote personnel.

Requirements

• Must work on-site in Gilbert, AZ, USA.
• High school diploma or GED required; Bachelor’s degree or equivalent preferred.
• 2+ years experience in deskside/phone support for Windows and Apple hardware and applications.
• Experience with software installation, hardware upgrades, and troubleshooting in corporate environments.
• Excellent verbal and communication skills.

Culture & Benefits

• Flexible and generous paid time off.
• Competitive medical, dental, vision, and life insurance.
• 401(k) employer matching program.
• Parental leave and wellness resources.
• On-site workout facilities and community outreach groups.
• Tuition reimbursement.