Enterprise Technical Support Engineer

TL;DR

Enterprise Technical Support Engineer: Own white-glove support for largest customers, troubleshooting complex product and identity issues with an accent on SSO, API, and integrations. Focus on building trust with enterprise teams, reproducing issues, and improving product and support playbooks.

Company

hirify.global enables millions worldwide to build software with any language, serving solopreneurs to Fortune 100 teams from Stockholm, focusing on fast, low-ego collaboration and extreme ownership.

What you will do

• Own white-glove support for largest workspaces, resolving complex issues across design systems, connectors, auth, and publishing.
• Build trust with enterprise teams including admins, product leaders, and AI champions.
• Reproduce issues, triage, write bug reports, and prioritize fixes to unblock customers.
• Troubleshoot across stack including SSO/SAML/SCIM, REST APIs, and embedded integrations.
• Create and document repeatable fixes and best practices for internal and customer use.
• Protect SLAs by responding to high-priority incidents and participating in on-call rotation.
• Measure key support metrics like time to response and resolution.

Requirements

• 3–5+ years in customer-facing technical roles in B2B/SaaS environments.
• Strong enterprise presence communicating with CPOs and developers.
• Excellent troubleshooting skills across web/desktop and integrations.
• Experience with identity protocols: SSO, OAuth, SAML, SCIM.
• API fluency and ability to inspect logs and troubleshoot REST APIs.
• Clear written and verbal communication skills.
• Ability to prioritize under pressure and collaborate with cross-functional teams.

Nice to have

• Scripting skills in Python, JavaScript/TypeScript for reproducing and validating issues.
• Familiarity with API testing tools like Postman.
• Experience in fast, AI/product-led environments with frequent releases.

Culture & Benefits

• Small, talent-dense team with high velocity and low ego collaboration.
• Opportunity to impact product direction by shaping solutions for AI-native companies.
• Work from Stockholm with a focus on ownership and fast shipping.

Hiring process

• Initial exploratory call after application.
• Round of interviews to discuss experience in depth.
• 1-2 day remote or onsite workshop to assess fit and meet the team.