Technical Support Engineer (Software)

TL;DR

Technical Support Engineer (Software): Providing world-class customer service and technical guidance to customers’ developers while troubleshooting issues and improving internal tools. Focus on developing a comprehensive knowledge base and advocating for product improvements based on customer feedback.

Location: Must be based in Europe

Company

Leading usage-based billing platform for modern software companies.

What you will do

• Provide technical guidance to customers’ developers on best practices for integrating with our APIs.
• Troubleshoot issues and diagnose blockers, escalating as necessary.
• Develop internal tools to automate customer workflows.
• Design and implement a comprehensive knowledge base for customers.

Requirements

• 3+ years of experience in a technical support organization or engineering.
• Experience writing scripts or internal tools using APIs and functional knowledge of SQL.
• Familiarity with Typescript, Python, or Ruby.
• Strong written and verbal communication skills.
• Customer empathy and problem-solving mindset.