Production – Ops Senior Specialist

TL;DR

Production – Ops Senior Specialist: Responsible for ensuring flawless campaign execution, proactively identifying and resolving issues before they impact delivery, and maintaining a high standard of operational excellence across multiple channels. Focus on translating findings into actionable insights for leadership.

Location: Remote — preference for candidates based in the PST time zone, though applicants in other locations will be considered if they are able to work PST hours.

Salary: $81,100 to $115,100 USD/annually

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States.

What you will do

• Monitor daily journey and automation performance.
• Act as the first point of contact for post-scheduling and production issues.
• Conduct and document Root Cause Analyses (RCAs) for production incidents.
• Generate bi-weekly and monthly performance reports for internal business and leadership reviews.
• Validate end-to-end data flow across multiple systems.
• Maintain up-to-date Confluence documentation of recurring issues, resolutions, and best practices.

Requirements

• Advanced experience with Salesforce Marketing Cloud (SFMC) — particularly Automation Studio, Journey Builder, and Contact Builder.
• Proficiency in AMPscript for troubleshooting and content validation.
• Strong SQL skills for querying, data validation, and issue investigation.
• Solid understanding of SFMC data structures.
• Familiarity with Salesforce Data Cloud for audience activation and data synchronization.
• Excellent documentation and communication skills using JIRA and Confluence.

Nice to have

• Salesforce Marketing Cloud or Data Cloud certification.
• Experience developing or managing relational databases.
• Background in production or CRM operations environments supporting large-scale automated journeys.
• Familiarity with agile workflows and sprint-based delivery.
• Experience supporting AI- or automation-driven QA initiatives.

Culture & Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Account.
• 401k program.
• Competitive PTO offerings.
• Parental Leave.
• Opportunities for professional growth and development.