Technical Customer Support Specialist

TL;DR

Technical Customer Support Specialist: Providing high-quality technical support and troubleshooting for the hirify.global platform with an accent on integrations and analytics. Focus on resolving customer issues, analyzing data discrepancies, and collaborating with development teams to ensure data integrity and customer satisfaction.

Location: Remote with office in Watford, UK

Company

hirify.global delivers a top-ranked software platform used by global restaurant brands to manage operations, food and labor costs, and compliance across 150,000+ locations worldwide.

What you will do

• Provide technical support and troubleshoot customer issues on the hirify.global platform.
• Translate technical details into non-technical language for customers.
• Analyze data discrepancies and maintain data integrity using SQL scripts.
• Collaborate with development teams on Connex, CIS, API, and BizIQ+ products to resolve issues.
• Assist Customer Support Analysts with technical resource requests.
• Manage multiple priorities in a fast-paced environment.

Requirements

• Must have 3-5 years remote application support experience.
• Excellent interpersonal and communication skills in English (written and verbal).
• Bachelor's degree in Computer Science, IT, or similar.
• Knowledge of Java, Javascript, Python, SQL, JSON, XML, and REST APIs.
• Experience with POS systems like Toast, Aloha, Brink, or Simphony.
• Ability to prioritize tasks independently based on business impact.

Nice to have

• Experience working with distributed remote teams across multiple time zones.
• Familiarity with Snowflake data transformation tools and learning paths.
• Experience with Jira, Confluence, Zendesk, AWS, Airtable.
• Knowledge of CIS systems like Netsuite, Workday, or Quickbooks.
• Networking and communication protocol troubleshooting skills.
• Experience supporting restaurant, convenience store, or grocery industry verticals.

Culture & Benefits

• Annual learning and development stipend of $1500 USD.
• Monthly gym allowance of $25 USD.
• Medical, dental, and life insurance coverage.
• Fully paid parental leave for 10 weeks.
• Paid holidays and statutory PTO.
• Retirement savings plan.