Customer Success Specialist

TL;DR

Customer Success Specialist (SaaS): Manage the full customer journey from onboarding to renewal, ensuring customer satisfaction and retention. Focus on relationship building, onboarding, training, and cross-functional collaboration to resolve customer issues efficiently.

Location: Toronto, Ontario, Canada

Company

hirify.global is a company focused on creating meaningful customer experiences and fostering a strong employee-centric culture.

What you will do

• Serve as the main point of contact to develop and maintain customer relationships
• Provide onboarding and training to new customers to help them reach their goals
• Manage a customer book of business ensuring satisfaction and monthly retention goals
• Ensure fast time-to-value and customer engagement with the product
• Collaborate with cross-functional teams to resolve customer issues promptly
• Maintain up-to-date knowledge of company products and services

Requirements

• Location: Toronto, Ontario, Canada
• Organizational and process skills
• Excellent communication and interpersonal skills
• Experience in customer-facing roles preferred
• Problem-solving and client advocacy skills
• Ability to work independently and in a team

Culture & Benefits

• Paid time off and provincial holidays for work-life balance
• Paid parental leave with support and flexibility
• Extensive benefits including lifestyle reimbursement, pension matching, healthcare
• Leadership development programs and inclusive culture events