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Текст:
TL;DR
Customer Support Specialist (IT): Assisting clients with inquiries via chat and phone while ensuring each request is resolved effectively. Focus on building rapport with clients, problem-solving, and providing personalized support.
Location: Remote
Компания
IT company creating an online bank and service ecosystem for businesses.
What you will do
- Assist clients with various inquiries via chat and phone.
- Resolve issues independently without scripts or strict guidelines.
- Communicate effectively and build rapport with clients.
- Participate in occasional team trips to Ekaterinburg.
Requirements
- Experience in customer service, preferably with legal entities.
- Ability to explain complex information clearly.
- Self-organized and able to work without supervision.
- Willingness to learn and adapt to new information and tools.
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