Operations Lead (iGaming/FinTech)

TL;DR

Operations Lead (iGaming, Fintech): Unifying and optimizing key company processes across Payments, PSP, Support, and Anti-Fraud, ensuring transparency and measurable impact. Focus on building robust operational frameworks, implementing service management models, and identifying/fixing inefficiencies to improve payment conversion and revenue.

Location: Fully remote (Global)

Company

hirify.global is seeking an Operations Lead to bring structure, clarity, and efficiency across key company processes: Payments, PSP, Support, and Anti-Fraud.

What you will do

• Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud.
• Create a single operational entry point and establish transparent reporting with clear metrics.
• Implement service management models in Support, including escalation flows and SLAs.
• Digitize operational plans and establish predictable, measurable control over processes.
• Identify and resolve inefficiencies affecting payment conversion, traffic, and revenue.
• Establish strict WL-control processes, tracking discrepancies and coordinating with PSPs and BI.

Requirements

• 4+ years of experience in Operations, Payments, or Customer Support management, with at least 2 years in the iGaming industry.
• Proven track record of building or optimizing operational frameworks from scratch.
• Strong understanding of service management systems (SLAs, escalation models, support structure).
• Data-driven mindset with ability to connect operational performance with business KPIs.
• Fluent English (B2+).
• Reliable, direct, and analytical personality.

Nice to have

• Experience in Tier-1 iGaming or FinTech companies.
• Background in Anti-Fraud or Risk operations.
• Experience managing outsourced or hybrid support teams.
• Familiarity with operational analytics and dashboard tools.

Culture & Benefits

• Flexible payment options and tax assistance included for local setup.
• Financial perks, including bonuses for holidays, birthdays, and work milestones.
• Learning and growth opportunities with covered courses and certifications.
• Benefit Cafeteria with options for sports, language courses, therapy sessions, and more.
• Opportunities to stay connected through team-building events and industry conferences.
• Modern equipment, including new laptops and essential peripherals, provided.
• Flexible working schedule, allowing you to start your day at 9, 10, or 11.