Remote Operations Lead (Igaming)

TL;DR

Remote Operations Lead (Igaming): Unifying Payments, PSP, Support, and Anti-Fraud under one operational system, ensuring transparency and consistent communication across teams. Focus on digitizing operational plans, implementing service management models, and optimizing processes to improve payment conversion and revenue.

Location: Remote

Company

The company is looking for an Remote Operations Lead.

What you will do

• Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud.
• Create a single operational entry point inside the company.
• Set up transparent reporting for each department with clear metrics and progress visibility.
• Implement service management models in Support, including escalation flow and SLAs.
• Digitize operational plans and establish measurable control over ongoing processes.
• Collaborate with finance and product teams to ensure smooth system interaction and data flow.

Requirements

• 4+ years of experience in Operations, Payments, or Customer Support management, with at least 2 years in the iGaming industry.
• Proven track record of building or optimizing operational frameworks from scratch.
• Strong understanding of service management systems (SLAs, escalation models, support structure).
• Data-driven mindset with the ability to connect operational performance with business KPIs.
• Fluent English (B2+).
• Personality: reliable, direct, analytical.

Nice to have

• Experience working in.
• Background in Anti-Fraud or Risk operations.
• Experience managing outsourced or hybrid support teams.
• Familiarity with operational analytics and dashboard tools.

Culture & Benefits

• Flexible payment options, including tax assistance.
• Financial perks.
• Opportunities to learn and grow.
• Benefit cafeteria.
• Stay connected with the team.
• Modern equipment provided.
• Your schedule, your rules.