Technical Support Engineer (SaaS)

TL;DR

Technical Support Engineer (SaaS): Providing high-quality support to customers and assisting with the integration of hirify.global into their products with an accent on troubleshooting technical issues and collaborating with engineering teams. Focus on creating documentation and building a successful support engineering team.

Location: New York, NY

Compensation: $110,000 - $134,000

Company

hirify.global is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies.

What you will do

• Provide technical support to customers via online chat, email and Slack
• Troubleshoot technical issues and provide solutions to customers in a timely manner
• Assist with the integration of hirify.global into our customers' product
• Collaborate with other teams, including engineering and platform, to identify and resolve customer issues
• Create and maintain help center guides and documentation
• Create the foundation for a successful and rapidly growing support engineering team!

Requirements

• 3+ years of experience working in technical support, customer facing engineering roles, or solutions engineering roles
• Computer science background or other technical/quantitative orientation
• Strong verbal and written communication skills
• Strong problem-solving skills
• Strong work ethic, goal-oriented, and great attention to detail
• Prior startup experience is a plus

Culture & Benefits

• Unlimited PTO + 10 company holidays
• Quality health, vision, and dental insurance
• 401K Plan
• $200 one-time home office stipend
• Free dinner when working past 7pm
• Annual company offsites and quarterly team events.