Sr. Customer Engineer (APIs)

TL;DR

Customer Engineer (Shopify SME): Leading the technical implementation for customers using Shopify, ensuring hirify.global’s tracking, returns, and communications modules are set up and working with the Shopify backend with an accent on being the primary technical point of contact for brands migrating from legacy OMS/platforms. Focus on serving as an expert for Shopify-specific issues—debugging API authentication errors, Liquid code snippets on the storefront, or order fulfillment data mismatches.

Location: Remote (Canada)

Salary: $105,000 - $120,000 CAD

Company

hirify.global is a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers.

What you will do

• Lead the technical implementation for customers using Shopify, ensuring hirify.global’s tracking, returns, and communications modules are set up and working with the Shopify backend.
• Act as the primary technical point of contact for brands migrating from legacy OMS/platforms to Shopify, ensuring zero data loss and a seamless end user experience in the post-purchase experience.
• Navigate and configure the connective tissue between Shopify and hirify.global, including managing Shopify webhooks, Metafields, and third-party app interactions.
• Write and deploy custom scripts or use Shopify Flow to solve unique business logic requirements that standard out-of-the-box integrations can’t handle.
• Serve as an expert for Shopify-specific issues—debugging API authentication errors, Liquid code snippets on the storefront, or order fulfillment data mismatches.
• Educate the broader Customer Engineering and Product teams on Shopify’s roadmap and API changes, ensuring hirify.global’s internal tools stay ahead of platform updates.

Requirements

• 3-5+ years of experience in technical implementation or integration engineering.
• Proficiency with APIs and JSON, as well as tools like Postman.
• Strong foundations in JavaScript, APIs (REST/SOAP), and webhooks.
• Familiarity with the order lifecycle and OMS/ERP platforms like NetSuite, Brightpearl, or Manhattan is highly preferred.

Culture & Benefits

• hirify.global works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands.
• Pioneering the post-purchase movement means navigating into the unknown.
• Team thrives on a sense of adventure while nurturing a mindset of innovation.